Contact Us

How to get in touch

For assistance, send an email to support@levelupcasino.vip. Please use the email address linked to your account where possible, particularly when asking about account access, verification or payments. The support team may need to confirm account details before discussing personal or account-specific information.

You can contact support about a range of general questions, including:

• Account access, profile details and verification questions
• Deposits, withdrawals and other payment-related queries
• Bonus terms, eligibility and general promotional questions
• Technical problems affecting the website or your account
• Responsible gambling requests, including help with available account controls

What to include in your message

To help support review your request faster, include your account email address or username, a short description of the issue and any relevant details, such as when the problem occurred. If appropriate, attach screenshots showing an error or unexpected message. Do not send passwords, full payment card details or other sensitive security information by email.

Support will usually reply within 24 hours, although response times can vary depending on the nature and complexity of the request. Please avoid sending multiple messages about the same issue, as this may make it harder to track your enquiry. If your request concerns responsible gambling, make that clear in the subject line so it can be identified appropriately.