+ 500 FS
Across your first five deposits
Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use LevelUp Casino. Please read them carefully before registering an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, promotions or services.
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1. General terms
These Terms & Conditions form an agreement between you and the operator of LevelUp Casino. They apply to the website, your player account, the games available through the website and related services. Additional terms may apply to specific games, promotions, competitions or payment methods. Where additional terms apply, they will be made available before you use the relevant service. If there is any inconsistency, the specific terms may apply to the relevant activity.
Review contents
You should keep a copy of these terms for your records. We may update them from time to time to reflect changes to the website, services, applicable requirements or operating processes. The latest version will be published on the website. Continued use of LevelUp Casino after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the website and contact the relevant support channel made available on the site.
Eligibility and lawful use
You must be legally permitted to access and use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before creating an account or playing. You must meet the applicable minimum age requirement and provide accurate information when requested. LevelUp Casino may refuse access, restrict services or close an account where it is reasonably necessary to meet legal, regulatory, security or responsible gambling obligations.
- You must use the website only for your own personal and lawful purposes.
- You must not allow another person to use your account or access your account credentials.
- You must not use the website if gambling is prohibited where you are located.
- You must not use the service to commit fraud, launder money or support any unlawful activity.
- You must not interfere with the website, its security features, software or other users.
2. Accounts, identity and security
An account may be required to access some or all of the services. You may be asked to provide information such as your name, date of birth, residential details and other information needed to verify your identity, age or eligibility. Information must be complete, current and truthful. You should update it when circumstances change or when the website asks you to do so.
We may carry out identity, age, fraud, source-of-funds or other compliance checks. These checks may be completed before or after you deposit, play or request a withdrawal. You agree to provide documents or information that are reasonably requested for these purposes. Until checks are completed, access to an account or certain transactions may be delayed, limited or suspended.
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by LevelUp Casino to protect its systems. Tell us promptly if you believe your account has been accessed without permission, your credentials have been lost or your personal information may be at risk. You must not share passwords, use another person’s account or create accounts for another person.
Account closure and restrictions
You may ask to close your account at any time through the available account or support process. We may suspend, restrict or close an account where we identify suspected fraud, misuse, a breach of these terms, responsible gambling concerns, failed verification, payment issues or other legal or security reasons. We may also restrict access to particular games, promotions or services without providing access to every feature.
If an account is closed, any remaining balance will be handled in accordance with applicable requirements and the outcome of any necessary checks. We may withhold or review funds where there is a reasonable basis to suspect unlawful activity, fraud, a breach of these terms or an invalid transaction. Nothing in these terms limits rights that cannot lawfully be excluded.
3. Deposits, games and withdrawals
Available payment methods, transaction conditions and any applicable fees or restrictions will be shown on the website or during the relevant transaction. You should use a payment method held in your own name unless the website expressly permits otherwise. Deposits must not be made using funds obtained unlawfully or funds that you cannot afford to lose. Before depositing, consider setting a personal budget and deciding how long you will play.
You are responsible for checking the details of each wager before confirming it. Once a wager has been accepted, it generally cannot be cancelled except where the applicable game rules, technical circumstances or law allow. Game outcomes will be determined by the relevant game system and rules. If a game is affected by a clear technical error, malfunction or other material irregularity, the result or transaction may be reviewed and corrected in accordance with the applicable rules.
Withdrawals may be subject to account verification, transaction checks, payment-method requirements and any conditions shown at the time of the request. We may return funds through an appropriate method linked to your account or use another method where required for security, compliance or operational reasons. A withdrawal request may be reviewed if there is a suspected breach, disputed transaction, technical error or other legitimate concern.
Promotions and bonuses
Promotions, bonuses and promotional competitions are subject to their own terms. Those terms may include eligibility requirements, expiry dates, wagering or playthrough conditions, game restrictions, maximum values and withdrawal conditions. You should read the relevant promotional terms before opting in or accepting an offer. If promotional activity is used in a way that is fraudulent, abusive or inconsistent with its terms, the offer may be cancelled and related benefits may be removed.
Only one person should use an account. Multiple accounts, coordinated play, automation, exploitation of errors or any other conduct intended to obtain an unfair advantage may result in account restrictions and review of related transactions. We may correct an obvious error in odds, balances, game information or promotional content where reasonably necessary.
4. Responsible gambling, privacy and liability
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Never gamble with money needed for everyday expenses, bills or other commitments. Set limits before you play and take regular breaks. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek appropriate support.
- Decide how much time and money you can afford to spend before starting.
- Do not chase losses or increase stakes to recover money.
- Do not gamble when distressed, intoxicated or under pressure from others.
- Use available deposit, spending, time-out or self-exclusion tools where suitable.
- Ask for help from an independent gambling support service if you are concerned about your gambling.
Information about responsible gambling tools and account restrictions may be available through the website. These tools are intended to support safer gambling, but no tool can replace your own decision to stop. If you request self-exclusion or another restriction, follow the instructions provided and do not attempt to bypass the restriction by opening another account.
Privacy and communications
Personal information is handled in accordance with the LevelUp Casino Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, identity checks, payment processing, security, customer support, responsible gambling measures, legal compliance and service improvement. You should read the Privacy Policy for information about collection, use, disclosure, storage and your available rights.
We may send service messages relating to your account, transactions, security or changes to the website. Marketing communications will be managed in accordance with applicable requirements and any preferences or opt-out options made available to you.
Website availability and liability
We aim to keep LevelUp Casino available and accurate, but continuous or error-free access cannot be guaranteed. Access may be interrupted for maintenance, updates, technical faults, security reasons, events outside reasonable control or other operational needs. You should not rely on the website as a substitute for your own records, financial planning or legal advice.
To the extent permitted by law, LevelUp Casino is not responsible for losses caused by your failure to follow these terms, incorrect information supplied by you, unauthorised access caused by your failure to protect account details, interruptions outside reasonable control or your unlawful use of the website. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
If you have a question about these Terms & Conditions, use the support or contact options displayed on the LevelUp Casino website. The version published on the website is the current version and applies until it is replaced.
