Responsible Gaming

At LevelUp Casino, gambling should be an enjoyable leisure activity, not a way to make money or manage financial difficulties. Responsible gaming means understanding the risks, making informed choices and staying in control of how you play. This page provides practical information to help Australian players approach online gambling carefully, use available controls and recognise when a break or additional support may be appropriate.

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Gamble for entertainment

Casino games are designed for entertainment. Outcomes are determined by chance, and there is no guaranteed strategy, system or pattern that can ensure a win. Past results do not predict future results, and a losing session does not make a win more likely. You should accept that you may lose money whenever you gamble. Gambling should not be viewed as an investment, income source or solution to financial problems.

Review contents

Gamble for entertainment Tools to help you stay in control Recognising signs of gambling harm Protecting yourself and others

Before you play, decide how gambling fits within your leisure budget. Only use money that you can afford to lose after essential expenses and financial commitments have been met. Never use borrowed money, money set aside for bills, emergency savings or funds intended for someone else. If gambling affects your ability to pay for everyday needs, stop playing and seek independent assistance.

Set a spending limit before you begin and keep to it.
Set a time limit and take regular breaks away from the screen.
Treat deposits as entertainment spending, not as an investment.
Do not chase losses by increasing your bets or playing for longer.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Keep gambling separate from essential household spending.
Do not gamble to escape personal, relationship or financial problems.
Remember that taking a break is always an available choice.

It can help to keep a simple record of the time and money you spend. Reviewing your activity may make patterns easier to identify and can support more informed decisions. If you find it difficult to follow limits that you set for yourself, consider using stronger controls or taking a complete break from gambling. There is no need to continue playing simply because you have already deposited money or spent time on a game.

Tools to help you stay in control

LevelUp Casino may provide account and play-management features intended to support responsible gambling. The availability and operation of a feature may depend on your account, applicable requirements and the information shown within the platform. Use the available settings before you play, and use the website's support channel if you need help understanding how a control works.

Deposit and spending limits

A deposit limit can help you control the amount added to your account over a selected period. Choose an amount that is affordable within your personal budget, and do not set a limit based on the amount you hope to win. If you reduce a limit, the change may take effect in accordance with the platform's applicable procedures. A limit is a useful safeguard, but it is not a substitute for making careful decisions about whether to gamble.

Time reminders and activity checks

Time reminders and account activity information can help you notice how long you have been playing and how much you have deposited or wagered. Use these tools to pause, review your choices and decide whether continuing is appropriate. A short break can help you return to everyday activities and avoid playing automatically or without consideration.

Time-outs and self-exclusion

A time-out is a temporary break from gambling. Self-exclusion is a stronger restriction intended for people who want to stop gambling for a longer period or indefinitely. If you choose self-exclusion, do not attempt to open another account or use another person's account to continue playing. Tell people you trust about your decision and remove gambling applications, saved payment methods or promotional messages where appropriate.

Account controls cannot remove every risk associated with gambling. If you request a restriction, follow the instructions provided on the platform and check that it has been applied. If you are concerned that you may not be able to stop, seek independent support rather than relying only on account settings.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It does not always appear suddenly, and a person may minimise or hide the problem. Consider taking action if gambling is becoming more important than other parts of your life or if you are no longer comfortable with your behaviour. You do not need to wait for a crisis before asking for help.

Spending more time or money gambling than you intended.
Trying to win back losses or feeling pressure to recover money.
Borrowing money, selling possessions or using credit to gamble.
Missing bills, work, study, appointments or social activities because of gambling.
Feeling restless, irritable or anxious when you try to cut down.
Keeping gambling secret or giving misleading information about your activity.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Arguing with family or friends about gambling or money.
Feeling guilt, regret or distress after playing, but continuing anyway.
Neglecting sleep, health, personal responsibilities or relationships because of gambling.

If any of these signs are familiar, speak with someone you trust and consider contacting an independent gambling support service in Australia. A counsellor can help you understand what is happening, make a plan and identify practical steps, including financial support where needed. Support is available for people affected by another person's gambling as well as for people who gamble.

If gambling is causing immediate danger, serious financial risk or thoughts of self-harm, stop gambling and seek urgent help through appropriate Australian emergency or crisis services. LevelUp Casino cannot provide emergency, medical, legal or financial advice. In an emergency, contact the relevant emergency service in your location or attend the nearest hospital.

Protecting yourself and others

Age and account security

Gambling is only for people who meet the applicable minimum age requirements. Do not allow children or other unauthorised people to use your account or payment methods. Keep your login details private, use a secure password and log out when you have finished. Parents and carers should consider device, payment and account controls that reduce a child's access to gambling content.

Advertising and personal choices

Promotions and gambling messages should never be treated as a reason to play beyond your budget. Consider limiting marketing communications if they encourage you to gamble when you do not want to. You can also remove saved payment information, use device-level restrictions and avoid gambling websites during a planned break. Do not feel pressured to accept an offer or continue playing because of promotional material.

Your responsibilities as a player

Provide accurate information when requested and keep your account details current.
Use only payment methods and accounts that belong to you and that you are authorised to use.
Follow the platform's terms, applicable laws and any restrictions placed on your account.
Do not try to bypass a time-out, self-exclusion or other responsible gaming measure.
Tell us through the available website support channel if you are concerned about your gambling or need help using a control.
Take a complete break and seek independent support if you cannot maintain safe limits.

Responsible gaming is a shared commitment, but you remain responsible for deciding whether gambling is suitable for you. Information on this page is general and does not replace professional advice. Rules, support options and platform features may change, so review the current information available through the website and use the tools provided to make informed choices.